Inside Sales – Law Enforcement - 08028
Provide technical sales support to the Law Enforcement sales force and customers as well as prepare product quotations. Responsible for all aspects of sales support for the Law Enforcement market

Essential Duties and Responsibilities :
• Other duties may be assigned.
• Handle inbound sales lead calls and Web page activity and convert inquiries into sales.
• Overcome technical and business objections of prospective customers.
• Provide product demos to qualified customers per their request.
• Emphasize salable features, quote prices and credit terms, and prepare sales orders for orders obtained.
• Estimate date of delivery to customer, based on knowledge of DTC’s production and delivery schedules.
• Coordinate customer training.
• Build and maintain customer relationships.
• Facilitate preparation of all orders and sales related documents and interface directly with customers to help resolve and/or expedite any outstanding issues.
• Assist in the preparation of proposals, R&D program reports and sales presentations.
• Monitor and track orders and prepare sales and order reports. Track and report quote/sales activity.
• Prepare reports of business transactions.
• Enter new customer data and other sales data for current customers into computer database.
• Work with Law Enforcement sales representatives to keep account activities and literature current and up to date.
• Investigate and resolve customer delivery problems.
• Interface with internal departments to resolve issues related to customer orders
• Manage consignment inventory.
  
  Education and/or Experience:
• Bachelor's degree in Sales, Marketing or an appropriate discipline; or equivalent work related experience and/or training; or the equivalent combination of education and experience.
• Six to eight years’ customer service/technical sales skills in the electronics communication field. Experience in a manufacturing environment is a definite plus.
• Previous experience with import/export documentation.
  
  Qualifications
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  
  Language Skills
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
  
  Mathematical Skills
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.
  
  Reasoning Ability
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
  
  Computer Skills
• To perform this job successfully, an individual must have demonstrated proficiencies in:
• MS Office to include word and spreadsheet applications.
• Presentation software.
• Sales management software such as ACT and MRP (Syteline is highly preferred).
• Internet software.
  
  Other Skills and Abilities
• Excellent written and verbal communication skills.
• Demonstrated problem solving skills.
• Ability to multi task in a fast paced environment.
• Familiarity with marketing and engineering organizations.
  
  Qualifications:
• US Citizenship is required. Employees must be able to work in an environment with information/products covered in DTC’s Technology Control Plan (TCP).
• The individual must be able to obtain US Government Security Clearance.
• Ability to travel approximately 10%.
• Bi-lingual skills are a plus; fluency in Spanish is highly preferred.
  
  
  Physical Demand:
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand; walk and use hands to finger, handle, or feel. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
  
  Work Environment::
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.
  
  Location:
  Company HQ office, Nashua, NH
  
  Supervisory Responsibilities
  This job has no supervisory responsibilities in the sense of direct reports.
  
  FLSA Status:
  Exempt

DTC is an EOE/AA/M/F/D/V Employer
To apply for this position, submit resume and cover letter to include job requisition # to:

jobs@dtccom.com